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Phone: 029 20 358 400

Taylors Etc Terms & Conditions

1. TITLE OF GOODS

  • All risk in goods shall pass to the customer on delivery, but the goods shall remain property of Taylors Etc Design Ltd until paid for in full by the customer.
  • If the customer sells or otherwise disposes of the goods before paying for them, he shall hold the proceeds of the sale in trust for Taylors Etc Design Ltd.
  • If the customer ceases trading for any reason, either through the appointment of a receiver or the issuing of a winding-up order, or through voluntary liquidation, he shall place the goods at the disposal of Taylors Etc Design Ltd, who shall be entitled to enter the customer's premises in order to remove the goods concerned.

2. SPECIAL ORDER ITEMS

Special order items cannot be cancelled once confirmed by the supplier.

3. RETURNS

Undamaged stock items may be returned for a credit or refund if returned within 30 days of invoice date.  Please note that packaging must also be intact.  All returns are subject to a handling charge of 25% and any carriage costs, plus any other additional costs incurred by Taylors Etc Design Ltd will be passed on to the customer.
Unfortunately we are unable to accept any special order items or powdered adhesives & grout for return due to unknown contamination.  For all other adhesives the packaging must be intact and unopened.  Only full boxes of tiles will be accepted.

4. BREAKAGES AND SHORTAGES

No claims for damages or shortages will be accepted unless notified in writing within SEVEN Days of delivery, or if the original shipment was correctly signed for at the time of delivery.

5. SHADE VARIATION/CRAZING

All stone and ceramic tiles are subject to shade variation and tiles from different boxes should be mixed prior to installation.  Customers must order the correct quantity for their requirements, as the company cannot guarantee to match shades or batches of previous orders.  No tiles are guaranteed against crazing, in fact in many ranges they are an intentional feature.

6. HANDMADE TILES/NATURAL STONE

Customers are advised that certain handmade products are extremely individual by design, and surface, size and colour may vary substantially even within the same batch.  These products, including terracotta, should be carefully inspected before acceptance as no returns or subsequent claims will be entertained.

7. CLAIMS

No claims will be entertained once the tiles are fixed.  No claims will be entertained due to late arrival of goods.  Customers are advised to wait for receipt of their goods and carefully check that all are correct before engaging the services of a tiler/tradesman.  The company will not accept claims for wasted labour.

8. PRICES

All prices and discounts are subject to alteration without notice and are subject to Value Added Tax.

9. DELIVERY

A charge will be made for all deliveries.  Commercial customers must note that deliveries will only be made to the kerbside of the delivery address.  It is the customer€™s responsibility to arrange for the goods to be carried on to site. Promises of dates for delivery are given conditionally upon being able to secure necessary material and without responsibility for delays through risks of manufacture, strikes, accidents or other causes beyond our control.  Whilst we endeavour to do our best to deliver into domestic properties, in certain circumstances this may not be possible and clients should be aware that kerbside delivery might be necessary.

10. PAYMENT

All sales on account are payable strictly net 30 days from date of invoice unless notified in writing by Taylors Etc Design Ltd, to the contrary.  Non account customers must pay in full at the time of order.  Overdue accounts are liable to a weekly 5% surcharge.

11. STORAGE

A storage charge of £7.00 per day per pallet (plus VAT), will be made for any order that remains uncollected from our warehouse after 2 weeks.

12. BATHROOM PRODUCT RETURNS

Most of the specialist bathroom product sold by Taylors is made to your order.  It is therefore in the interest of both parties to keep returns to a minimum, as some items cannot be returned without a restocking charge being applied.  It is also important to note that some items cannot be returned at all, for example bathroom furniture.
In the event that you do decide to return unwanted goods to Taylors Etc, we would kindly request that you ensure that:

  • the goods have not been installed.
  • the goods are in their original packaging.
  • the goods are in a saleable condition.
  • The goods are not special order items.

The restocking charge of 25% will be made on all unwanted items.  Unfortunately this charge is levied by our suppliers and therefore cannot be waived.  For clarification of which items on your Order Acknowledgement are special order items please contact your Design Consultant who will be pleased to identify these before you complete the order.

13. BATHROOM PRODUCT DAMAGES

We undertake at all times to ensure that the goods arrive to you in excellent condition.  Sometimes it is necessary to leave the original manufacturers packaging in place in order to reduce the chances of damage.  This means that we cannot always open and inspect items prior to despatch.  For this reason, we ask that you check the goods carefully once unwrapped and advise us of any damages in writing within seven days of delivery.
No liquidated damages or unforeseen costs can be claimed due to non delivery or delay caused by the supply of ceramic tiles/bathroom goods.
Your statutory rights are not affected.

Data Protection Act 1998 Notice

Words shown in italics are defined in the DATA Protection Act 1998 (The Act).
Where I/We provide you with personal data (data), I/We understand that the data will be held securely in confidence and processed for the purpose of carrying out your supply of materials business and associated activities (activities).  In considering my/our application, I/We accept that you may consult with and disclose that data to credit reference agencies, banks, credit insurers and other responsible organisations outside your business that you have nominated (third parties), and that such third parties may process the data.  I/We understand that under the Act I/We have a right to know what data you hold on me/us if I/We apply to you in writing and pay the applicable fee.

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